React Solutions is committed to providing you with the highest level of customer service. This includes protecting your privacy.

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Privacy Policy

Your personal and/or business information

Financial information that is collected is used for billing purposes only. Information held by us may include your name, current and previous addresses, telephone or mobile phone number, email address and bank account or credit card details. We may also hold "technical" information in relation to systems, hardware, software, usernames, user profiles, passwords e.t.c. that are necessary in providing you with technical support and services. If you choose not to provide personal or business information, we may not be able to provide you with the services you require, or the level of service on which we pride ourselves.

How we collect personal information

React Solutions collects personal information in a number of ways, including:

  • directly from you, when you provide information by phone or in documents such as an application form;
  • from third parties such as our related companies, credit reporting agencies or your representatives;
  • form publicly available sources of information; from the organisations identified below under "When we disclose your personal information";
  • form our own records of how you use our services;
  • or when legally required to do so.

How we use your personal information

Your personal information may be used in order to:

  • provide the services you require;
  • administer and manage these services, including charging, billing and collecting debts;
  • inform you of ways the services provided to you could be improved;
  • conduct appropriate checks for credit-worthiness and for fraud;
  • gain an understanding of your information and communication needs in order for us to provide you with a better service; and
  • maintain and develop our business systems and infrastructure, including testing and upgrading of these systems.

Your personal information is also collected to promote and market other services which we consider may be of interest to you. If you do not wish us to contact you regarding other services please email us at

When we disclose your personal information

For the purposes set out above we may disclose your personal information to organisation outside React Solutions. The organisations to which we disclose information include:

  • outsourced service providers who manage the services we provide to you, including:
    • customer enquiries;
    • mailing systems;
    • billing and debt-recovery functions;
    • information technology services;
    • installation, maintenance and repair services; and
    • market research.
  • your representatives (e.g. your authorised representatives or legal advisors);
  • credit-reporting and fraud-checking agencies;
  • credit providers for credit related purposes such as credit-worthiness, credit rating, credit provision and financing;
  • our professional advisors, including accountants, auditors and lawyers;
  • government and regulatory authorities and other organisations, as required or authorised by law;
  • organisations involved in:
    • a transfer sale of all or part of our assests or business (including accounts and trade receivables);
    • and managing our corporate risk and funding functions (e.g. securisation).
  • other telecommunication and information service providers; and
  • our related businesses.

Help us to ensure we hold accurate information

React Solutions takes all reasonable precautions to ensure that the personal information to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That is why we recommend that you:

  • let us know if there are any errors in your perosnal information; and
  • keep us up-to-date with changes to perosnal information such as your name or address.

You can access your personal informastions

You have a right to access you personal information , subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be requested to put your request in writing for security reasons.

How to contact us

If you have any questions in relation to privacy, please contact us by email at or call 1300 135 628.

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